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  • Privacy Policy: the information we collect, its use, how we protect children's privacy, and some frequently asked questions
  • Credit Card Safeguard: how we protect your orders
  • Cookies: how bibisbabyandkids.com uses cookies to enhance your shopping experience
Privacy Policy
Our Commitment to Privacy
Effective [6/11/03]

bibisbabyandkids.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. bibisbabyandkids.com recognizes that it must maintain and use customer information responsibly. We do not share, sell, or rent the information you provide to us online to third parties.

This policy describes the personal information we collect about you, why we collect it, how we use it . Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact bibisbabyandkids.com customer service via email, call us at 1-866-554-BABY or write us at bibisbabyandkids.com Customer Services, 43A Main Street
Vineyard Haven, MA 02568.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Frequently Asked Questions:

What kind of information does bibisbabyandkids.com collect?

We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores.


How does bibisbabyandkids.com use my information?

When you make an online purchase from bibisbabyandkids.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with bibisbabyandkids.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact bibisbabyandkids.com customer service via email or by calling 1-866-554-BABY. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact bibisbabyandkids.com customer service by calling 1-866-554-BABY.


Does bibisbabyandkids.com share my information with third parties?

Absolutely not.


How do I access my information? How do I change or delete my information?

To access your information online, simply click "access my info," sign in, then choose the appropriate section in "Info Summary" to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up to six to eight weeks to be reflected in your "Info Summary" at bibisbabyandkids.com.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact bibisbabyandkids.com customer service via email or by calling 1-866-554-BABY. Please be sure to include your email address, full name and password.


How do I remove my information from email, phone, and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling us at 1-866-554-BABY.

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.


How does bibisbabyandkids.com protect children's privacy?

Like you, we at bibisbabyandkids.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.


What are cookies? How does bibisbabyandkids.com use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit bibisbabyandkids.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

For our customers using Internet Explorer 6.0

If you are shopping on bibisbabyandkids.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at 1-866-554-BABY.

To enable cookies on your browser:
  • AOL 5.0:
    Select "Preferences"
    Click on "WWW"
    Select the "Security" tab
    Click on "Custom Level"
    Scroll down to "Cookies"
    Select "Enable"

  • Netscape Navigator / Communicator:
    Select "Preferences" from the "Edit" menu
    Select "Advanced" from the left-hand menu
    Select "Accept All Cookies"
    Click "OK"

  • Internet Explorer 5.0 for PC:
    Select "Internet Options" from the "Tools" menu
    Click the "Security" tab
    Click "Custom Level" at the bottom of the window
    Scroll down to "Cookies"
    Select "Always accept cookies"
    Click "OK"

  • Internet Explorer 5.0 for Mac:
    Select "Preferences" from the "Edit" menu
    Select "Receiving Files"
    Select the option "Never ask" under "When receiving cookies"
    Click "OK"

  • Internet Explorer 6.0 for PC:
    To change your privacy settings to "Medium":
    Select "Internet Options" from the "Tools" Menu.
    Click the "Privacy" Tab.
    Set the Privacy Slider to "Medium."
    Click "OK."

    To override your current cookie handling practices for individual sites:
    Select "Internet Options" from the "Tools" Menu.
    Click on the "Edit" button in the "Override cookie handling for individual websites" section.
    This will open the "Per Site Privacy Actions" dialogue box.
    Type "www.bibisbabyandkids.com" in the "Address of Website" box.
    Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box.
    Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.


What about links to other Web sites and services?

bibisbabyandkids.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact bibisbabyandkids.com customer service via email, call us at 1-866-554-BABY or write us at bibisbabyandkids.com Customer Services, 43A Main Street
Vineyard Haven, MA 02568.


Credit Card Safeguard

Our Security Safeguard
At bibisbabyandkids.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

That means we safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't – up to $50.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-866-554-BABY, option 1. Our Customer Service representatives are standing by Monday 10am-4pm, Tuesday thru Friday 10am-6pm and Saturday 10am-5pm. They'll be happy to take your bibisbabyandkids.com order right over the phone.

Credit Card Safety
Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) – through no fault of your own – we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.

What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, bibisbabyandkids.com will cover the liability imposed on you, up to $50. bibisbabyandkids.com will cover this amount only if the unauthorized use of your credit card occurred at bibisbabyandkids.com and through no fault of your own.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at bibisbabyandkids.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-866-554-BABY, option 1. Our Customer Service representatives will be happy to assist you.
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