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Bibi's Babywear Boutique
Click here for directions and a map to our store!
Ordering On-line
Shopping and ordering online is easy! Simply choose a category
that you'd like to browse, when you see something you like, click
the "Add to shopping bag" button underneath that item.
The item is automatically entered into your shopping bag. Your
shopping bag automatically keeps track of all your items until
you are ready to check out. You can see what is in your shopping
bag at anytime by clicking on the shopping bag icon at the top
of the page. Here you can review your items and make any necessary
changes before you check out.
Security and Privacy
Shopping online at Bibi's is not only convenient, it is extremely
secure. We have taken extensive measures to ensure your complete
privacy and security. Our site is equipped with SSL (Secure Socket
Layer) technology, a highly secure on-line ordering process. This
means that the personal data you send us (name, address, phone
number, credit card information, etc.) is encrypted for your protection
during the transmission process and can only be decoded by us.
This ensures that no unauthorized person can view your information.
We are committed to protecting your privacy. We do not sell, trade
or rent your information to others. Did you know that shopping
with us on-line is safer than using your credit card at the mall
or a restaurant? If you have any concerns about online ordering,
we would be happy to take your order over the telephone. Please
call us toll-free at 866-554-BABY (866-554-2229), or 973-635-4300
to speak with a member of our staff.
Checking Out
When you have completed shopping, simply click the "check
out" icon. Nothing will be billed to your account until you
have completed the check out process. The first time you purchase
an item, you will need to set up an account. Please follow the
instructions on each page. You may select a password to save your
account information, so that the next time you shop, the computer
will automatically fill-in your information.
Payment Options
We accept Visa, Mastercard, American Express or Discover cards
as payment for orders. Personal checks, cashier's checks and wire
transfers are also accepted.
Ordering Off-line
We encourage you to place your order via our secure server online,
however if you have any concerns about ordering online, please
call our staff at 866-554-BABY (866-554-2229). We can be reached
in person Monday 10 a.m.- 4:00 p.m., Tuesday thru Friday 10:00
a.m. - 6:00 p.m. and Saturday 10:00 a.m. - 5:00 p.m. (Eastern
Standard Time). If after business hours, please feel free to leave
a message and we will return your call promptly.
You may also fax in your order. Please provide us with the following
information and send to: 973-635-2242 anytime!
Include:
1- Your name, billing address (where your credit card statement
gets mailed), and telephone number
2- Shipping address if different from billing address (if the
same as billing, put "same")
3- Credit Card number and expiration date
4- E-mail address
Sales Tax
Sales tax will be charged only on applicable items which are shipped
within the state of New Jersey. There will be no sales tax charged
on items shipped outside of New Jersey.
Shipping & Delivery
We ship everything via United Parcel Service (UPS) or Federal
Express and offer three shipping options for delivery within the
United States, Canada and Puerto Rico: standard, Express 2-Day
and Express Overnight.
Standard Delivery: Orders
will arrive 5 to 7 business days from the date shipped
Express Shipping: To meet those special deadlines. Express 2-Day
is an additional $8.00, Overnight delivery is an additional $15.00.
Not all items available with Express shipping options.
Shipping Charges
$0-$15.99 — $5.95
$16.00-$29.99 — $6.95
$30-$49.99 — $7.95
$50.00-$99.99 — $8.95
$100-$149.99 — $14.95
$150-$249.99 — $17.95
$250-$449.99 — $20.95
$450-$500 — $25.95
$501 and up — $29.95
Since we offer an extensive selection of furnishings and accessories,
delivery may require special care. Many custom orders and furniture
pieces will be shipped directly from the manufacturer via truck
by Standard Freight delivery or White Glove delivery. These may
be sent Freight Collect by the manufacturer.
When an item is shipped Freight Collect, the carrier will collect
shipping and freight charges directly from you at the time of
delivery. We will not apply these shipping charges to your order.
Because the carrier collects these fees directly from you, we
do not have an exact shipping cost for you, but freight is approximately
10% of the order cost.
If you have questions regarding your shipping costs, please do
not hesitate to contact us at customerservice@bibisbabywear.com or by
calling 866-554-BABY (866-554-2229).
Freight Services/Furniture Delivery: It is standard practice for freight companies to provide curbside delivery only. You may want to arrange for help on the day your shipment has been scheduled. Delivery does not include merchandise brought into your home, up stairs, unpacking or assembly. If you are in need of inside delivery and set up you may arrange for White Glove Service. There is an additional charge for White Glove Service. Please let us know in advance if White Glove Service is what you require so that we may quote the price and arrange it in advance.
Freight Receipt & Damages: You must be present to receive, inspect and sign for your delivery. You may want to arrange for help the day your delivery is scheduled. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill of lading before signing and WHILE THE DRIVER IS PRESENT. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage on the bill of lading BEFORE SIGNING. It would be best to fully unpack the items prior to signing receipt in good condition. If you sign without making any notations, you are accepting the merchandise in good quality condition and a claim will be difficult to make. Please notify the freight company and Bibi's of the damage immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. It is imperative that proper instructions be followed to result in a favorable claim. For several weeks save all packing material and boxes in case of a return or if they need to be examined at a later time
*We cannot refund shipping or freight charges.
*Since most of our furniture is custom or made-to-order especially for you these orders are non-refundable, unless due to a manufactures error or flaw.
Returns & Exchanges
Customer satisfaction is important to us at Bibi's. We will gladly
accept returns within 30 days from receipt of merchandise and
we will exchange it, give you a store credit or issue a refund.
(*Please note that custom and special orders of furniture, bedding,
fabric, personalized or monogrammed items can not be returned).
If you are not fully satisfied with an item and wish to return
it, please contact us via e-mail at returns@bibisbabywear.com or call
us at 866-554-BABY to receive a Return Authorization number (RA#).
Please include the following information when returning your item:
1- Your name, address, telephone number and e-mail address
2- Reason for return
3- Order number and copy of original packing slip
4- Request for exchange, store credit or refund
5- Ship to:
Bibi's - Returns
100 Main Street
Chatham, NJ 07928
Merchandise must be returned in its original condition, with
original packaging and tags intact to ensure complete credit.
Unfortunately, shipping costs originally paid can not be refunded
and customer is responsible for return shipping costs.
Please note that all sales are final on custom orders. Bibi's Babywear cannot accept returns or exchanges of an item that is custom made, special order, COM orders, fabric by the yard, custom designed, custom made to order, individual bedding items which are not part of a set, furniture, personalized items or monogrammed items without previous written consent. If for some reason you need to cancel your custom order, this must be done within two business days of the date of your order.
Gift Orders
For your convenience, Bibi's is happy to ship your gift orders
directly to the recipient. Simply fill out the shipping information
and use the special instructions box to let us know what the gift
card should say. All gift orders receive Bibi's beautiful, complimentary
gift wrapping. We have also set up many corporate accounts for
the purchase of gifts for clients and co-workers.
Gift Certificates
Bibi's Gift Certificates are a great gift idea! They are a wonderful
way to insure that your friend or family member gets exactly what
they want. They can be purchased in any denomination! Each Gift
Certificate is individually hand wrapped and mailed to the recipient.
To redeem, the recipient can shop our website and then call or
e-mail us to redeem their Gift Certificate.
Gift Registry
Register for your baby shower at Bibi's! Please call one of our
specialists to arrange for your free consultation in how we can
provide everything you need for this most precious occasion. Please
call 866-554-BABY (866-554-2229) or e-mail us at customerservice@bibisbabywear.com
Gift Wrapping
Most items can be gift wrapped in our beautiful Bibi's gift wrapping
(white box, tissue paper, satin double faced ribbon and gift card).
Best of all, Bibi's wonderful gift wrapping is complimentary!
Custom Bedding
Most of our bedding selections can be customized and custom made
to order. Just contact one of our specially trained design specialists
to create the custom bedding set that is right for you! Contact us at customerservice@bibisbabywear.com
or 866-554-BABY (866-554-2229) to discuss your custom needs.
Fabric Swatches or Finish/Color Samples of Furniture
We are happy to provide fabric swatches, paint color palettes
and metal finishes for many of our linens and furnishings in order
to help you make your decision. There may be a small fee involved, but will be credited against your bedding or furniture order.
Price Guarantee
Bibi's wants your business and we will try our best to meet or
beat our competitor's prices. You will find that our pricing is
always competitive for it is important to us that you, the customer,
receive the best value that you can get.
Contact Us
We can be contacted several different ways:
E-mail: customerservice@bibisbabywear.com
Telephone: Toll free at 866-554-BABY (866-554-2229) or toll call
973-635-4300
Via Fax: 973-635-2242
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